Privacy Policy

Last updated: July 19, 2026

This Privacy Policy explains how Michael Hines Painting ("we," "us," or "our") collects, uses, and shares information when you interact with us through our website, our contact and quote-request forms. By using these services, you agree to the practices described below.

1. Information We Collect

We collect information you provide directly when you fill out a form on our website, upload a photo, call us, or send us a text message. This may include your name, email address, phone number, property address, photos you upload, and details about your project.

We also automatically collect limited technical information when you visit our website, such as your IP address, device and browser type, pages viewed, and other usage information, through cookies, pixels, and similar technologies (see the Cookies & Tracking Technologies section).

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiry and provide estimates
Communicate with you about your project
Send appointment reminders and project updates
Send promotional messages, only with your opt-in consent
Measure website performance and understand how our services are used
Deliver and measure advertising, including showing you relevant ads on other sites and platforms
Operate, maintain, and improve our services
Comply with legal obligations

We will only send you promotional emails if you have opted in, and every promotional email includes an unsubscribe link you can use to stop receiving them.

3. SMS / Text Messaging

By opting in to receive text messages, you consent to receive SMS messages from Michael Hines Painting related to your inquiry, appointment reminders, and project updates. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP to any message. Reply HELP for assistance.

No mobile information, SMS opt-in, or consent will be shared with or sold to any third parties or affiliates for any purpose. Text-messaging originator opt-in data and consent are never shared with third parties. This carve-out controls over any other section of this policy: the phone number you provide for text messaging and your SMS consent are never shared with advertising, analytics, or marketing partners. Consent to receive text messages is not a condition of any purchase.

4. Information Sharing

We do not sell your personal information for money. We share information only as described in this policy, and only with parties subject to appropriate confidentiality and data-protection obligations. We share information with:

FieldStash, the software platform that powers our forms and customer-management tools. FieldStash collects the information you submit and stores it on our behalf, including backup copies, and may deliver it to the business tools we use to follow up with you (such as our email, scheduling, or customer-management systems).
Analytics and advertising partners, who may receive online identifiers and usage information through cookies and pixels on our website in order to measure traffic and deliver advertising (see the Cookies & Tracking Technologies section). This may include information such as your IP address, device identifiers, and pages viewed. It does not include your SMS opt-in data or the phone number you provide for text messaging.
Other service providers such as payment processors and communication or text-messaging platforms.

Depending on the technologies in use, our disclosure of online identifiers and activity to advertising or analytics partners may be considered a “sale” or “sharing” under certain U.S. state privacy laws. You can opt out as described in the Cookies & Tracking Technologies, California, and other U.S. state sections below.

We may also disclose information when required by law, to enforce our agreements, or to protect the rights, property, or safety of our customers or others. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website uses cookies, pixels, and similar technologies. These fall into a few general categories:

Essential cookies, which are needed for the website to function.
Analytics cookies, which help us understand how visitors use our site so we can improve it.
Advertising cookies and pixels, which may share online identifiers and activity with advertising partners to measure and deliver ads, including ads shown to you on other sites and platforms.

Third-party vendors, including Google, may use cookies to serve ads based on your prior visits to our website. You can opt out of Google’s use of cookies for personalized advertising at Google Ads Settings, and opt out of many other vendors’ personalized advertising cookies at www.aboutads.info.

You can also control or disable cookies through your browser or device settings; disabling some cookies may affect how the website functions. To opt out of the use of your information for targeted advertising or any “sale” or “sharing,” contact us using the details in the Contact Us section below. Where required by law, we honor recognized browser-based opt-out preference signals, including the Global Privacy Control (GPC).

7. Your Privacy Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details in the Contact Us section below. We will respond within a reasonable timeframe and as required by applicable law. We will not discriminate against you for exercising these rights.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, as amended.

Categories of personal information we collect. In the past 12 months, we may have collected the following categories: identifiers (such as name, email, phone number, postal address, and IP address); commercial information (such as project and service details); internet or other electronic activity (such as website usage and cookie data); and approximate location derived from a property address you provide.

Categories of third parties. We may disclose these categories to the service providers and partners described in the Information Sharing section, including our software platform, analytics and advertising partners, payment processors, and communication platforms.

Sale or sharing. We do not sell your personal information for money. However, our use of advertising cookies and pixels (see the Cookies & Tracking Technologies section) may involve the “sale” or “sharing” of online identifiers and activity for cross-context behavioral advertising, as those terms are defined under California law. We do not “sell” or “share” your SMS opt-in data, or your messaging phone number. You can opt out of “sale” and “sharing” by adjusting your browser cookie settings or contacting us using the details in the Contact Us section below, and where required by law we honor Global Privacy Control (GPC) signals.

Sensitive personal information. We do not intentionally collect sensitive personal information as defined under California law.

Your California rights. You have the right to know what personal information we collect and how we use and disclose it; to request access to or a copy of that information; to request correction or deletion; and to opt out of any “sale” or “sharing.” You may use an authorized agent to make a request on your behalf. We will not discriminate against you for exercising your rights. To exercise any of these rights, contact us using the details in the Contact Us section below.

9. Other U.S. State Privacy Rights

If you are a resident of a state with a comprehensive consumer privacy law (such as Virginia, Colorado, Connecticut, Texas, Oregon, and others), you may have the right to: confirm whether we process your personal information and access it; correct inaccuracies; request deletion; obtain a portable copy; and opt out of targeted advertising, the sale of personal information, and certain profiling. Where these laws provide an appeal process, you may appeal a decision we make about your request.

To exercise these rights, contact us using the details in the Contact Us section below, or use the opt-out mechanisms described in the Cookies & Tracking Technologies and California sections. Where required, we honor recognized opt-out preference signals, including the Global Privacy Control (GPC).

10. Children's Privacy

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Data Retention

We keep your contact information for as long as needed to respond to your inquiry and maintain our relationship with you, including backup copies stored by FieldStash, and for as long as required to meet legal, tax, or accounting obligations. You may ask us to delete your information at any time, as described in the Your Privacy Rights, California, and other U.S. state sections.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Michael Hines Painting
michael@hinespainting.com
209.256.4587
507 Sutter Lane, Ione, CA 95640